Welcome to the November 07 edition of The Dynamic Dispatch, the email newsletter of Dynamic Advantage.
We bring you better customer service.
Visit our online archive for past issues stuffed with tips and tools to improve customer service and sales.
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This Month’s Dispatch Data
- Service call: Knowing your price point in a down economy
- Tips & tools: Removing front-door negatives
- Exemplary shopper
- Client congrats: Santa Cruz Beach Boardwalk
Throughout the year, but particularly around the holidays, state agencies like the Department of Alcoholic Beverage Control perform sting operations such as this one, in which 200 California businesses were visited by undercover officers. Compliance with local, state, and federal age verification laws is an absolute priority for businesses. The fact is, if your business doesn’t card customers according to company policy and state law, you risk incurring costly and damaging penalties.
It gets worse. Whenever the ABC completes an operation, they send out a press release informing people of the results. These press releases include the names and addresses of the stores in violation, which are then posted for all to see at the Department of Alcoholic Beverage Control website. Click here for an example.
Clerks who sell to minors face a minimum fine of $250, and/or 24 to 32 hours of community service. In addition, ABC can take administrative action against the business’s liquor licenses. That could include a fine, a suspension of the liquor license, or the permanent revocation of the license.
This doesn’t have to happen to you.
We can provide a system to monitor and manage compliance policies by making sure that clerks are in the habit of always asking for ID. The most effective part: We provide a tool to encourage clerks to ask for ID by helping identify and reward positive interactions, and in turn finding out where additional training is needed. And if your store is caught in a sting operation, the fact that you took the initiative to keep adult products away from kids may assist in your defense. That’s peace of mind everyone can use.
It gets worse. Whenever the ABC completes an operation, they send out a press release informing people of the results. These press releases include the names and addresses of the stores in violation, which are then posted for all to see at the Department of Alcoholic Beverage Control website. Click here for an example.
Clerks who sell to minors face a minimum fine of $250, and/or 24 to 32 hours of community service. In addition, ABC can take administrative action against the business’s liquor licenses. That could include a fine, a suspension of the liquor license, or the permanent revocation of the license.
This doesn’t have to happen to you.
We can provide a system to monitor and manage compliance policies by making sure that clerks are in the habit of always asking for ID. The most effective part: We provide a tool to encourage clerks to ask for ID by helping identify and reward positive interactions, and in turn finding out where additional training is needed. And if your store is caught in a sting operation, the fact that you took the initiative to keep adult products away from kids may assist in your defense. That’s peace of mind everyone can use.
Want more information about protecting kids and your business this holiday season? Call us toll-free at 866-870-1251.
Truly disciplined front-line service reps work the entire holiday season with a smile, helping stressed-out shoppers find the perfect gift at the perfect price. It’s not easy to do this time of year – but neither is running a marathon or painting a masterpiece.
If your job is to help those long lines of holiday shoppers: Stop, take a deep breath and exercise the discipline needed to maintain a positive attitude and to go the extra mile for every customer.
That’s the sort of discipline that happy customers reward with repeat business.
Concerned that stress is overwhelming discipline at your business? We can help. Contact us.
Concerned that stress is overwhelming discipline at your business? We'll help you find out. Contact us.
Our Exemplary Shopper of the Month is Lauren (shopper code RO3520), who says she loves giving feedback that helps our clients improve their service. We’re not the only one noting Lauren’s exemplary work: She is Gold Certified through the Mystery Shopping Providers Association, of which we’re active members. Thanks, Lauren! We appreciate your great work.
When we think of Wahoo’s Fish Taco opening their 50th location, all we can say is “Wahoo!”
Their landmark 50th restaurant is located at 6449 E Pacific Coast Highway in Long Beach. It was great fun to join them for this grand opening and to take part in the celebration, and an honor to see the support of so many of their fans.
We highly recommend a visit to Wahoo’s – it is definitely a favorite of ours (and many of our mystery shoppers). For a location near you, click here. Be sure to check out some of our favorites, such as the Baja Rolls, Veggie Enchiladas, and the Wahoo Bowl. But of course you can’t go wrong with the Fish Tacos!
We congratulate the folks at Wahoo’s and look forward to many more openings to come.
Let us know what you think! Email us at info@dynamic-advantage.com. We’d love to hear from you.
Dynamic Advantage | 866.870.1251 (toll free) | info@dynamic-advantage.com
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| Dynamic Advantage 356 East Olive Ave #118 Burbank, CA 91502 Phone: 866.870.1251 (toll free) 818.238.1251 Online: Dynamic-Advantage.com |